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GENERAL TERMS AND CONDITIONS OF SALE
1. Scope
2. Your Order
3. Product Prices
4. Payment for Your Order
5. Security of Your Payment Methods
6. Delivery of Your Order
7. Conformity of Your Order
8. Right of Withdrawal
9. Return of Goods
10. Warranties – After-Sales Service
11. Liabilities
12. Retention of Title
13. Personal Data
14. Applicable Law and Jurisdiction
1. Scope
The general terms and conditions of sale described below (hereinafter the “General Terms and Conditions of Sale”) govern all contractual relations between the Accessoires4x4.com website, operated by PickUp Attitude, a company with a capital of €8,000 and registered office at 577 Route des Loubes – RCS Toulon B 492 664 172 (hereinafter “We”), and customers aged 18 and over. By placing an order through the accessoires4x4.com website (hereinafter the “Site”), you are entitled to full legal capacity.
These General Terms and Conditions of Sale apply without restriction or reservation to all sales of products listed in our catalog published on the Site, excluding purchases made directly from our physical PICKUP ATTITUDE stores.
Placing an order through the Site implies your unreserved acceptance of these General Terms and Conditions of Sale. To this end, you confirm your acceptance of all the General Terms and Conditions of Sale when you check the “I agree?” box when placing your order. We reserve the right to modify these General Terms and Conditions of Sale at any time. We therefore invite you to carefully read the General Terms and Conditions of Sale before each new order. The applicable General Terms and Conditions of Sale will be those in effect on the date the order is placed.
The General Terms and Conditions of Sale are accessible at any time on the Website and supersede any other version or contradictory document.
For any information, particularly regarding the tracking of your order, please contact us:
Either by telephone at the following number: +33 4 94 00 50 95 (toll-free number)
Or by email: contact@pickupattitude.com
2. Your Order
The order for the products you select (hereinafter the “Products”) will be processed according to the procedure described below.
Your identification:
You access the contents of your shopping cart, including all Products. You must then identify yourself. In this respect, you agree to provide us with accurate and reliable information, thus enabling us to fulfill all our contractual obligations. We cannot be held liable if the information you have provided proves to be false or incomplete. In this context, or in the event of non-payment or any other irregularities on your account, we reserve the right to cancel your order and/or delete your user account. You can identify yourself directly after selecting the Products or through your user account (hereinafter the “Account”). Opening an Account requires entering two identifiers: an email address and choosing a password. Your identifiers are personal to you and must be kept confidential.
You can access the personal data you have provided to us upon request, in accordance with the provisions of the Personal Data section of the General Terms and Conditions of Sale.
Placing your order:
One Once you have selected the products and entered your identification details, you will then select your payment method.
A summary of your order will then be displayed, including information about the products, prices, and delivery methods. You will also be assigned an order number.
Final Order Confirmation:
Once the order is validated, two situations must be considered:
1 – For payment by credit card or PayPal: final validation of your order will occur once we have received bank authorization to debit the account, within a maximum of ten (10) days. A final confirmation will then be sent to you, summarizing all the details of your order.
2 – For payment by bank or postal check: a confirmation of your order will be sent to you after your order has been validated. However, final validation will occur upon receipt and verification of payment. If payment is not received and validated within ten (10) days, we will automatically consider the order canceled. Only final validation will be considered. By placing an order, we are contractually bound to you.
Product Availability:
Items are offered subject to availability. Therefore, if a product you ordered is unavailable, we will inform you as soon as possible and refund the product (including shipping costs) within a maximum of 30 days.
3. Product Prices
Prices displayed on the Website are inclusive of all taxes (VAT included) and take into account any applicable waste disposal fees (eco-contribution).
Unless otherwise stated, prices do not include shipping costs.
We offer access to information on products not sold on the Website but available in stores. Prices for products only available in stores are provided for informational purposes only and may differ from those in stores.
4. Payment for your order
You can pay for your purchases by:
Credit card:
Accepted cards: VISA, MASTERCARD, or AMERICAN EXPRESS by entering your bank details on the ultra-secure PayPal website. All bank details entered are processed securely and are immediately encrypted. This information is only accessible to our banking partner, PayPal, so that they can contact your bank. At no time can we, or any other third party, access your bank details. Your payments are transmitted to our banking partner on the day of the order.
Postal or bank check:
Your check, duly completed, signed, and made payable to PICKUP ATTITUDE, must be sent to the following address within 10 days:
PICKUP ATTITUDE
577 Route des Loubes
83400 Hyères (France)
In case of late payment
In accordance with current regulations, any sum not paid by the due date by any professional will incur a fixed penalty for recovery costs of forty (40) euros, which will be automatically added to the late payment penalty indicated on your invoice.
5. Security of your payment methods
To guarantee maximum security for orders, all payments by bank card are secured by the globally recognized PAYPAL system. This system relies on proven cryptographic techniques, thus ensuring the confidentiality and integrity of transactions. Therefore, when you enter your bank details (card number, expiry date, and security code), these are automatically encrypted and securely transmitted to a highly secure server (PayPal server), without passing through us.
Simultaneously, we send your order-specific data (merchant ID, transaction number, order amount) to the same server, also securely. The PayPal system verifies your card and requests authorization from your bank using a private banking network. PayPal then sends confirmation of the payment and redirects you to the PayPal website. PayPal then processes the payment with our banking partner.
For more information about the PayPal system, you can visit the PayPal website: https://www.paypal.com/fr/webapps/mpp/acheter
You can ensure the security of your payment by verifying that the address in your browser’s address bar begins with “https”. Furthermore, a padlock icon, such as the following example: ssl.png, must appear, with variations depending on your browser type and version.
6. Delivery of your order
General Information
By delivery, we mean all the means made available to you for taking physical possession of the Products ordered through the Website. The specific details of the different delivery methods are outlined below.
Delivery will be made to the address you provided when placing your order.
Delivery will take place within the timeframe indicated on the order confirmation we will send you. Deliveries cannot be made on weekends or public holidays. Delivery times begin the day after payment is made by credit card, subject to acceptance, or upon receipt of the bank or postal check.
We undertake to implement all necessary measures to ensure that the indicated delivery dates are met. Also, should we be informed of a delivery delay, we undertake to notify you as soon as possible. You will then decide whether to maintain or cancel your order, in whole or in part.
If your delivery is delayed by more than seven (7) days, you may cancel your order by email at ccontact@pickupattitude.com or by phone at +33 4 94 00 50 95 (toll-free number). Your order will be refunded within thirty (30) days of receiving your email. If delivery has already occurred before your cancellation request has been processed, we will provide you with a return label and the return address for the delivered products. Return shipping costs will be covered by us.
Shipping Rates
Shipping costs vary depending on the size and type of products for mainland France. Please contact us for other destinations, including Corsica and French overseas territories.
Delivery by Postal Parcel
For Products weighing no more than thirty kilograms (30 kg) and/or measuring no more than one meter fifty (1.50 m), delivery will be made by postal parcel, delivered directly to your home.
If you are not home on the day of delivery, a delivery notice will be left in your mailbox, inviting you to collect the Product from your local post office.
Delivery by Carrier
For Products weighing more than thirty (30) kilograms and/or measuring more than one meter fifty (1.50 m), delivery will be made by a carrier we have designated.
Delivery is understood to mean the Product being left in front of your house or at the foot of your building. The carrier will not perform any handling or installation. You will therefore be responsible for collecting, storing, and installing the Products at your home.
Only the carrier is authorized to decide on the most suitable unloading location. Please note that delivery will be made to the property line. No unloading at height (onto a concrete slab, for example) will be permitted.
If the actual configuration of the delivery location physically prevents unloading of the goods, the carrier reserves the right to cancel the delivery. In this case, the delivery charges will remain your responsibility. You will need to contact us by email at contact@pickupattitude.com or by phone at +33 4 94 00 50 95 (toll-free number) to arrange the new delivery arrangements and costs for your order.
If you are not home at the time of delivery, a delivery notice will be left in your mailbox. You will then be asked to contact the carrier or us directly, either by email at ccontact@pickupattitude.com or by phone at +33 4 94 00 50 95 (toll-free number), to arrange a new delivery date and time. The cost of this second delivery will be covered by us.
Only the carrier is authorized to determine the most suitable unloading location. Please note that delivery will be made to the property line. No unloading at height (onto a slab, for example) will be permitted.
If the actual configuration of the delivery location physically prevents unloading the goods, the carrier reserves the right to cancel the delivery. In this case, you will be responsible for the delivery costs. You will need to contact us by email at contact@pickupattitude.com or by phone at 04 94 00 50 95 (non-premium rate number) to arrange the new terms and costs of delivery of your order.
7. Order Compliance
You must open and verify your order. You will sign a delivery or transport slip for this purpose. You may note any discrepancies, clearly and legibly, in detail, in the event of any damage or discrepancies (breakage; damage; non-conformity: incorrect product, different color and/or dimensions; missing items, etc.). In this case, you must refuse delivery of the package.
You must confirm your reservations either via the form in the “Contact Us” section, by email to contact@pickupattitude.com, or by phone at +33 4 94 00 50 95 (toll-free number), clearly stating the order number. If the discrepancy is confirmed, we will take all necessary steps to ensure a replacement delivery as soon as possible.
Before using or starting the Product for the first time, we strongly recommend that you carefully read the instructions and documents included with the Product. Where applicable, we remind you of the importance of wearing personal protective equipment when using the Product. We will not be held liable for any damage resulting from use of the Product that does not comply with the instructions provided in the manuals and documents included with the Product.
We offer you the ACCESSOIRES4X4.COM telephone support service (at +33 4 94 00 50 95 (toll-free number), Monday to Saturday from 8:30 am to 7:00 pm, or by email to technical support, under the “Contact Us” section). This service can provide you with all the information necessary for the safe setup and use of the products purchased.
8. Right of Withdrawal
Terms and Conditions for Exercising the Right of Withdrawal.
In accordance with current regulations, for any Product purchase made on the Site, you have a withdrawal period of fourteen (14) days from the date of receipt of the goods, allowing you to cancel your order in whole or in part.
To facilitate the management of product returns and to ensure that the Products are transported under the best conditions, the Products must be returned in their original packaging, accompanied by All accessories and instructions must be in good condition and accompanied by their invoice.
If you wish to exercise your right of withdrawal, please contact us by email at contact@pickupattitude.com or by phone at +33 4 94 00 50 95 (toll-free number) to inform us of your intention to return your order, in whole or in part. We will provide you with a return slip and the return address for the products. Please note that return shipping costs will be your responsibility.
Refund Procedure
In accordance with legal provisions, we undertake to refund all sums paid (including shipping costs) within a maximum of thirty (30) days.
If the initial payment was made by credit card, the amount will be credited directly to your credit card.
If the initial payment was made by postal or bank check, we will contact you to obtain a statement. bank details. The transfer will then be made directly to your bank account.
9. Return of Goods
In addition to your right of withdrawal, we allow you to return your purchases for an additional three (3) days from the end of the withdrawal period as specified above.
You must then notify us either by email at contact@pickupattitude.com or by phone at +33 4 94 00 50 95 (toll-free number) of your intention to return your order or part of it. We will then inform you of the technical procedures for returning the Products.
In this context, as the return is made outside the withdrawal period as set by law, only the price of the Product, excluding shipping costs, will be refunded. Return shipping costs will also be your responsibility.
Apart from the refund of shipping costs, your order will be processed under the same conditions as those described in the previous article.
10. Warranties – After-Sales Service
Contractual Warranties
The contractual warranties relating to the Products, and their terms of application, are set by the Product supplier. Contractual warranties may therefore vary (duration, scope, etc.) depending on the Products, suppliers, and brands. You will find details of these warranties on the Product information sheet, included with the Product, and specified in the user manual or any other document accompanying the Product.
The warranty period begins upon receipt of the Products.
Generally, please note that the following are not covered by the contractual warranty offered by the suppliers:
– Malfunctions related to misuse and/or lack of maintenance of the product.
– Malfunctions related to normal wear and tear of the Products and the replacement of accessories, wear parts, and consumables.
– Damage resulting from impacts to the products.
Routine maintenance (oil changes, adjustments, sharpening, etc.) is not covered by the contractual warranty offered by the suppliers.
Regardless of the contractual warranty, the Products remain covered by the legal guarantee of conformity and the legal guarantee against hidden defects as defined in Articles L.211-4 et seq. of the French Consumer Code and Articles 1641 et seq. of the French Civil Code.
After-sales service
We provide after-sales service for our products. If you experience any difficulties using the products, please contact us by email at contact@pickupattitude.com or by phone at +33 4 94 00 50 95 (toll-free number). We will then provide an initial diagnosis (whether or not the contractual warranty applies, malfunction, etc.).
After-sales service can be performed directly in-store or by returning the Product.
When returning a Product, and following our diagnostic assessment, if the Product issue is covered by the supplier’s warranty, a return label will be sent to you, allowing you to send the Product back to us free of charge. The repairs will then be carried out and the Product returned to you at no additional cost.
However, if the warranty does not apply, a repair estimate will be sent to you. If you accept the estimate, you must notify us of your acceptance. In this case, the return shipping costs will be your sole responsibility.
11. Liability
We cannot be held liable if you fail to comply, in whole or in part, with the General Terms and Conditions of Sale, or in the event of an unforeseen event caused by a third party or in the event of force majeure.
In this case, we may be relieved of all or part of our liability by providing proof of non-performance or improper performance of these General Terms and Conditions of Sale, either when such non-performance or improper performance is attributable to you, or when it is due to the unforeseeable and insurmountable act of a third party to the contract, or resulting from a case of force majeure recognized as such by case law.
12. Retention of Title
The delivered goods remain our property until full payment of their price. Failure to pay may result in the goods being reclaimed.
However, the transfer of risk of loss or damage to the goods passes to you upon delivery.
13. Personal Data
Placing your order via the Website implies that we collect your personal data. We therefore invite you to consult the section we have published on our Website.
14. Applicable Law and Jurisdiction
These General Terms and Conditions of Sale are governed in their entirety by French law. All disputes relating to the business relationship between you and us are subject to the exclusive jurisdiction of the French courts.
In the event of a dispute, an amicable solution will be sought first. Seeking an amicable solution does not interrupt the contractual warranty but does interrupt the time limits for legal action to which you are entitled.
General Terms and Conditions of Sale (GTC)
Alma’s credit service is offered for the settlement of purchases and the processing of payments, provided that the person purchasing the goods or services through Alma (“Buyer”) accepts the installment payment or deferred payment agreement.
Fees may be charged by Alma.
Any refusal by Alma to grant installment payment or deferred payment may result in the cancellation of the purchase agreement for the goods or services (“GTC”), unless the Buyer agrees to pay the full purchase amount in cash.
In the event of termination of the GTC, the installment payment or deferred payment agreement will be automatically terminated.
In the event of withdrawal from the installment payment or deferred payment option used for your payment, the GTC will be automatically terminated, unless you pay the full purchase amount in cash through Alma. If the product has already been shipped to you, you must return it within the maximum period stipulated in these Terms and Conditions.
Part of the payment is made through a loan granted by Alma SAS, a payment institution and financing company authorized by the ACPR under number 17408 – CIB code.
In accordance with Article L.312-50 of the French Consumer Code, in the case of payment in installments, including the payment of a deposit, the buyer is provided with a receipt on paper or any other durable medium, which serves as proof of payment and includes a full reproduction of the provisions below (Articles L. 312-52, L. 312-53 and L. 341-10 of the French Consumer Code):
Article L312-52: The sales or service contract is automatically terminated, without compensation:
1° If the lender has not, within seven days of the borrower’s acceptance of the credit agreement, informed the seller of the granting of the credit;
2° Or if the borrower has exercised their right of withdrawal within the period stipulated in Article L. 312-19.
However, when the borrower expressly requests immediate delivery or provision of the goods or services, the exercise of the right to withdraw from the credit agreement only automatically terminates the sales or service contract if it occurs within three days of the borrower’s acceptance of the credit agreement. The contract is not terminated if, before the expiry of the periods mentioned in this article, the purchaser pays in cash.
Article L312-53: In the cases of termination of the sales or service contract provided for in Article L. 312-52, the seller or service provider must, upon simple request, reimburse any sum that the purchaser may have paid in advance.
Article L341-10: In cases of termination of the sales or service contract as provided for in Article L. 312-53, from the eighth day following the request for reimbursement of any sum paid in advance by the buyer, this sum shall accrue interest automatically at the legal interest rate plus half.